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Contact Us

Customer Service

  • Check claims, benefits, or eligibility
  • Ask questions about your bill or make payment
  • Ask questions about your pharmacy benefits

6:00 am to 6:00 pm MT Monday-Friday Emails and texts are monitored during business hours only.

Access benefits, claims, and eligibility information 24/7 online with
My EMI Health.

Enrollment

  • Change address, name, or other enrollment information
  • Add or delete dependents or terminate coverage
  • Request letter of creditable coverage

8:00 am to 5:00 pm MT Monday-Friday

Sales

  • Request a quote
  • Apply for appointment
  • Learn about products or plans

8:00 am to 5:00 pm MT Monday-Friday

Group Premium Billing

  • Ask questions about your group payment
  • Ask questions about your automatic group payment
  • Ask questions about the Group Billing Portal

8:00 am to 5:00 pm MT Monday-Friday Emails and texts are monitored during business hours only.

Subrogation/Payment Recovery

  • Respond to an overpayment refund request
  • Repay a claim overpayment with a credit card
  • Provide accident, Worker’s Comp., or subrogation information

8:00 am to 5:00 pm MT Monday-Friday Emails and texts are monitored during business hours only.

Administration

8:00 am to 5:00 pm MT Monday-Friday

Preauthorization (Hospitalization / Surgery)

6:00 am to 6:00 pm MT Monday-Friday

Fax

24 hours a day

Address

5101 S Commerce Drive
Murray, UT 84107

Claims Submissions

Scan claim form and supporting documentation and upload your claim.

EMI Health
PO Box 21482
Eagan, MN 55121

For paper claims

SX110

Payer ID (for EDI claims)

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