Once I've enrolled, how can I make payment?
Once you've enrolled we will send you a premium statment. Please wait for that statement to make your first payment. Once you receive your bill, you may sign up to have your payment automatically deducted from your bank account or credit card, or you may send your payment through the mail to EMI Health, 852 E Arrowhead Lane, Murray, UT 84107.
How do I sign up for automatic deduction of premium from my credit card or bank account?
Complete the online Bill Pay registration here.
Do you accept payment over the telephone?
We cannot accept payment over the telephone.
Do you accept credit card payments?
Yes, you may make a payment here.
When is my payment due?
Your payment is due by the first of each month. If payment is not received within 30 days of the due date, your plan will be terminated.
What if I don't receive my bill (premium statement)?
We send out statements as a courtesy to our members. If you don't receive yours, you can still send your payment. Just be sure to put your member ID number on the check. The easiest way to pay is through the online Bill Pay portal.
How do I notify you of an address change?
If your county and zip code remain the same, you can email our customer service department with the new address at firstname.lastname@example.org or call us at 801-262-7475. If your zip code or county changes, you will need to go through the Marketplace to make the update.
What changes can I make directly with EMI Health and which have to be made through the Marketplace?
You can contact EMI Health with corrections to a name or changes to your telephone number, street address, city name, or email address. Plan changes or address changes that involve zip codes or counties must be made through the Marketplace. You must also go through the Marketplace to add dependents.
How do I find an in-network dentist?
You can check our online provider search or call customer service to find an in-network dentist in your area.
How do I change plans?
You must go through the Marketplace to change plans.
How do I add a spouse or dependent?
You must go through the Marketplace to add a spouse or dependent.
Can I reduce or waive my waiting periods?
Waiting periods cannot be reduced or waived.
How do I cancel my policy?
You will need to go through the Marketplace to cancel a policy. If we do not receive payment within 30 days after the due date, we will cancel the policy for nonpayment.
Our customer services representatives would be happy to answer any other questions you may have. Email us at email@example.com or call us at 801-262-7475 or toll free at 800-662-5851.