Dental Provider Newsletter - June 2019

Thank you for your network participation

EMI Health is committed to availing our members of quality, cost-efficient dental care. We recognize our participating dentists as partners in fulfilling that commitment. We appreciate your service to our members and make it our goal to provide exceptional service to you in return. As a participating dentist, you enjoy the following benefits:

  • Potential patients. EMI Health dental plans cover more than 215,000 people, and that number continues to grow. These members are encouraged to use participating providers through plan design, provider directories, and other educational materials.
  • Quick and accurate claims payment. Most dental claims are paid within five days. EMI Health pays its portion directly to your office, minimizing the need to collect from patients. In addition, EMI Health dental plans typically pay a higher level of reimbursement for services received from participating providers. This may include lower deductibles, higher annual maximums, and higher coinsurance amounts for participating providers compared to out-of-network dentists.
  • Exceptional service. In addition to a dedicated Provider Assistance Line, to which 70 percent of all calls are answered within 60 seconds, EMI Health also assigns a provider relations representative to each of its participating providers. This representative makes in-person visits and is available by telephone or email to help resolve any questions or concerns you have. Participating providers also have secure online access to eligibility, benefit, and claims information through the My EMI Health portal.

We appreciate the service you provide to our members and look forward to working with you for many years to come!