We hear you: satisfaction survey results
Thank you to those of you who participated in our recent satisfaction survey. We appreciate the service you provide to our members. In return, we strive to provide exceptional service to you. So we were particularly pleased to see the high levels of satisfaction among our providers.
- Claims Payment: 95.0%
- Provider Assistance: 96.6%
- Provider Relations: 92.4%
We did receive some suggestions, and we are carefully evaluating each of those. As a start, we will be launching a new electronic attachment function soon!
Thank you again for your service to our members. If there is something more we can do for you, please do not hesitate to contact your provider relations representative.