Contact Us

Customer Service

  • Check claims, benefits, or eligibility
  • Ask questions about your bill or make payment
  • Ask questions about your pharmacy benefits

6:00 am to 6:00 pm MT Monday-Friday Emails and texts are monitored during business hours only.

Access benefits, claims, and eligibility information 24/7 online with
My EMI Health.

Enrollment

  • Change address, name, or other enrollment information
  • Add or delete dependents or terminate coverage
  • Request letter of creditable coverage

8:00 am to 5:00 pm MT Monday-Friday

Sales

  • Request a quote
  • Apply for appointment
  • Learn about products or plans

8:00 am to 5:00 pm MT Monday-Friday

Group Premium Billing

  • Ask questions about your group payment
  • Ask questions about your automatic group payment
  • Ask questions about the Group Billing Portal

8:00 am to 5:00 pm MT Monday-Friday Emails and texts are monitored during business hours only.

Subrogation/Payment Recovery

  • Respond to an overpayment refund request
  • Repay a claim overpayment with a credit card
  • Provide accident, Worker’s Comp., or subrogation information

8:00 am to 5:00 pm MT Monday-Friday Emails and texts are monitored during business hours only.

Administration

8:00 am to 5:00 pm MT Monday-Friday

Preauthorization (Hospitalization / Surgery)

6:00 am to 6:00 pm MT Monday-Friday

Fax

24 hours a day

Mailing Address

5101 S Commerce Drive
Murray, UT 84107

Claims

Scan claim form and supporting documentation and upload your claim.

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