JOB TITLE: Help Desk Specialist / Assistant Systems Administrator
DEPARTMENT: Information Technology
REPORTS TO: SeniorSystems Administrator
FLSA STATUS: Exempt
DATE PREPARED: 09/29/2021
SUMMARY: The Help Desk Specialist / Assistant Systems Administrator is involved in the day-to-day support of end-user desktops, mobile devices, printers, VoIP phones, software, Office365, and day-to-day customer support.
In addition, some low-level system administration duties may be required with help from the system administrator.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Responsible for all aspects of end-user support, including operating systems, applications, AV, desk and cell phones, Office365, printers, and incidental training.
· Provide excellent customer support through helpdesk tickets and one-on-one support
· Backup of Senior Systems Administrator as it relates to servers, appliances, applications, and systems as necessary. Troubleshooting and problem-solving skills are a must.
· 24/7 on-call response is an expected requirement
EDUCATION, EXPERIENCE AND OTHER SPECIFIC QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. College degree or equivalent experience is preferred.
LANGUAGE, MATH, COMPUTER, AND REASONING SKILLS:
Advanced communication skills, both written and verbal, with precision in grammar.
Ability to read and comprehend instructions, correspondence, and reports.
Ability to effectively present information in one-on-one and group situations to customers, clients and employees of the organization.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Advanced computer skills including Microsoft Office, Outlook, and Windows.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Mobility within the office including movement from floor to floor.
Access using information using a computer.
The employee must occasionally lift and/or move up to 10 pounds.
ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office conditions.
Office building consists of multiple floors. Access by steps, elevator or ramp.
Responsibilities may require more than 40 hours per week.
ADA: Reasonable accommodations may be made in compliance with the Americans with Disabilities Act.
NOTICE: This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification.